Service Request Ticket - # 13100

Service Request Information

CONTACT Name Weston, Ruth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2006 08:28 AM
Department Phone 88240
Location Email rweston@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020682[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. C955X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Photoshop v7 from P0042816, Macromedia Dreamweaver MX from LIB licenses, Acorbat 6 pro from LIB licenses

Wired NIC 00:07:E9:78:55:F1

TECHS Submitted by Richard Mansker Contact rmanske@gmail.com 88925
Primary Technician Contact 88925

Tracking

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UCS Tech
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Ronni Luchterhand Jan 04, 2006 12:07 PM 
reset net speed, working now
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Ronni Luchterhand Jan 04, 2006 11:14 AM 
heading over
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Ronni Luchterhand Jan 04, 2006 09:19 AM 
left it running and my numbre in case it finishes
before I head back they'll call when it has stopped
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Ronni Luchterhand Jan 04, 2006 09:02 AM 
found the disk, heading back to give it a try
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Ronni Luchterhand Jan 04, 2006 08:58 AM 
she has a valid ip address, but no network or
internet connectivity.  cannot run sophos scan.  I
need the sophos anti-virus startup disk, the
machine needs a full scan run
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Ronni Luchterhand Jan 04, 2006 08:40 AM 
restarting didn't work.  Heading over.
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