Service Request Ticket - # 13103

Service Request Information

CONTACT Name Heinrich, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2006 09:27 AM
Department Phone 88935
Location Email heinricj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030511[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E0:50:CE

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
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Entered by Date Memo
Ronni Luchterhand Jan 03, 2006 12:14 PM 
her computer was fine, I could log on...  I had
her reset her password and it all works fine
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Ronni Luchterhand Jan 03, 2006 11:36 AM 
heading over
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Michael Orr Jan 03, 2006 11:32 AM 
Michael called again. This issue is in need of 
fixing (at least temporarily) NOW. Julie has work 
that MUST be done today and is calling him 
frequently to see what's going on. This is a high 
priority issue per Michael Ellis.
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Michael Orr Jan 03, 2006 09:28 AM 
Michael Ellis called in saying this problem 
occured before. This is a critical workstation so 
needs to be working consistantly.
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