Service Request Ticket - # 13112

Service Request Information

CONTACT Name Burke, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2006 11:22 AM
Department Phone 88818
Location Email burkem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020697[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3F55X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Photoshopv 7 from P0042186, Macromedia Dreamweaver MX from P0042204

Wired NIC 00:07:E9:78:5A:FA

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jan 05, 2006 01:49 PM 
I placed a mapw.bat file on each of the students'
desktops and set each to use their username. If
they call back with questions remember that they
need to use their old Aviation password to map the
w drive.
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Robin Wilson Jan 04, 2006 01:25 PM 
Attached is a list of the student workers who 
should have access to the Wdrive from the library 
information desk computer starting winter term 
2006. 
Aimee Claiborne	503 606 2665	aclaibo@wou.edu
V00180971
Pami Monnette	541 908 3077	pmonnet@wou.edu
	V00176317
Laurel Reid 	503 606 0179
Cell: 503 428 8418	lreid1@wou.edu	V00185710
Laura Soules	503 838 9047	lsoules@wou.edu
	V00177932
Molly Druliner	503 475 3131	mtanac@wou.edu
	V00159025
Ruzha Todorova	Hm: 503 606 4546
Cell: 503 510 5929	rtodoro@wou.edu	V00183596
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Ronni Luchterhand Jan 04, 2006 12:25 PM 
headed over, set up Michelle with the W: on that
machine
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Ronni Luchterhand Jan 04, 2006 12:13 PM 
heading over
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Ronni Luchterhand Jan 04, 2006 12:08 PM 
ref desk #20020709[Edit Inv]
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Ronni Luchterhand Jan 04, 2006 08:21 AM 
called, left message requesting more info (which
computers/which people) we'll need to forward this
on once the setup is done so that the students
okayed can get permissions
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Michael Orr Jan 03, 2006 11:25 AM 
The Info computer is working ok in all other 
respects. If nothing else at least get Michelle 
Burke with access on the info desk machine. Need 
students to have access eventually though.
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Michael Orr Jan 03, 2006 11:24 AM 
She has a list of everyone who will need access 
to this drive. Michelle Burke also needs to have 
access on the Info Desk like she does on the 
Reference Desk. Something seems to be wrong with 
the Info computer itself regarding the W drive.
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