Service Request Ticket - # 13136

Service Request Information

CONTACT Name Pakhtigian, Alice   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2006 11:14 AM
Department Deaf Studies and Professional Studies Phone 88837
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010764[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.7Ghz
Serial No. FRZKH11 Location PDR

CPU Unknown


OS Unknown Software Office XP PRO from P00?

Wired NIC 00:02:B3:A9:C9:07


TECHS Submitted by Robin Wilson Contact rwilso1@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Jan 09, 2006 01:18 PM
Delivered.
Add Attachment
Brad Dougherty Jan 06, 2006 01:07 PM
Swapped the hardrive into Scot Carter's old
machine. Her machine was having serious hardware
problems and it just needs to be PDRed. The WOU
number of the new machine is 20010555[Edit Inv]. Inventory
has already been updated.
Add Attachment
Brian Smith Jan 05, 2006 01:13 PM
it is in our office
Add Attachment
Brad Dougherty Jan 04, 2006 04:20 PM
I'll head over tomorrow and grab the machine.
Add Attachment
Brad Dougherty Jan 04, 2006 04:19 PM
I tried to figure out the issue remotely but I was
unable to connect to the machine. Bill handed me a
higher priority task to work on so I didn't get
over to her office today.
Add Attachment
Robin Wilson Jan 04, 2006 11:15 AM
when she turn the computer is booted there is a 
blank screen it does not got to the ctrl alt del 
screen and does not even get the login screen.
Add Attachment