Service Request Ticket - # 13138

Service Request Information

CONTACT Name Weston, Ruth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2006 01:43 PM
Department Phone 88240
Location Email rweston@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020682[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. C955X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Photoshop v7 from P0042816, Macromedia Dreamweaver MX from LIB licenses, Acorbat 6 pro from LIB licenses

Wired NIC 00:07:E9:78:55:F1

TECHS Submitted by Robin Wilson Contact rwilso1@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Jan 06, 2006 10:56 AM 
computer was fine.  they'll call if anyone has 
problems (and while that person is in)
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Ronni Luchterhand Jan 06, 2006 10:25 AM 
heading over
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Ronni Luchterhand Jan 06, 2006 08:11 AM 
I had taken a look at this.  Ran a virus scan,
came up clean.  All settings appeared to be fine.
 We changed the net connection settings and the
computer sped up considerably.  I don't know what
could be a permanent solution to the problem.
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Robin Wilson Jan 04, 2006 01:44 PM 
computer is lagging and the software is slow 
respond and this has been previously dealt with 
and the problem is still there.
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