Service Request Ticket - # 13152

Service Request Information

CONTACT Name Pietrok, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2006 12:15 PM
Department Health & Exercise Science Phone 88177
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20031281[Edit Inv] (opens in a new window) Bldg/Room NPE 115
Service Tag 1ZYL051 Description Inspiron 8600 Pentium M Processor
Serial No. 1ZYL051 Location John Carey for Digital game films

CPU Pentium M 2.0 GHz


OS Software Office Pro 2003 from P0047790

Wired NIC 00:90:96:B0:6C:4B


Wireless NIC 00:0F:1F:18:1C:D5

TECHS Submitted by Robin Wilson Contact rwilso1@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jan 24, 2006 04:18 PM 
delivered.
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Myron Hoeckle (Student) Jan 24, 2006 03:48 PM 
called let her know that it is done.
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Myron Hoeckle (Student) Jan 24, 2006 01:52 PM 
its a bad mother board connector, we replaced it
and now it is being ghosted.
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Myron Hoeckle (Student) Jan 24, 2006 10:49 AM 
joe found the driver, not sure if it was installed
checking now.
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Myron Hoeckle (Student) Jan 19, 2006 03:57 PM 
she called back will be able to give it to us for
a week.
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Myron Hoeckle (Student) Jan 19, 2006 11:52 AM 
she should call back
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Myron Hoeckle (Student) Jan 19, 2006 11:52 AM 
left a VM of when we could pick up the laptop.
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Myron Hoeckle (Student) Jan 17, 2006 01:54 PM 
I swapped out the DVD drive w/ the new burner.
however it has a driver issue that needs to be
looked at more closly, I was unable to pick up the
laptop due to having to cover the helpdesk during
the schdule pick up time.
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Brian Smith Jan 11, 2006 08:32 AM 
called and left a voicemail asking for more 
information (ie is the drive broken or do they 
just want it replaced for some other reason)
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Tricia Flaherty Jan 10, 2006 03:12 PM 
TECHs the machine on this task is still under 
warranty and was purchased with a DVDRW so we 
need to check out what the actual issue is that 
they are having with the DVD drive and not 
whether they ordered something
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Brad Dougherty Jan 06, 2006 12:56 PM 
I never arranged anything. I think I talked to Joe
Houck about this but I told him he needed to put a
service request in with the helpdesk so it could
be handled.
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Robin Wilson Jan 06, 2006 10:29 AM 
when he called they said that he had talked to 
Brad and that it was arranged.
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Ronni Luchterhand Jan 06, 2006 09:06 AM 
we don't tend to keep those on hand, do you know
if they've purchased one yet?
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Robin Wilson Jan 05, 2006 12:16 PM 
swap out for new dvd burner.
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