Service Request Ticket - # 13153

Service Request Ticket - # 13153

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Service Request Information

CONTACT	Name	Taylor, Steve	Date	Jan 05, 2006 12:36 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20050966 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet 2430DTN #Q5962A#ABA
	Serial No.		Location	PDR - Picked up by PP on 12/8/10
	Model	Q5962A	Hostname
	Notes	30PPM 1200 DPI, letter or legal, parallel, USB and Ethernet, duplexing	Ink/Toner Refill
	Wired NIC	00:12:79:82:E1:33

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Tracking

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Brad Dougherty	Jan 09, 2006 03:52 PM	Steve Taylor called back and let us know that the printer seems to be printing a little light. (Text isn't as dark as it should be.)	Add Attachment
Brad Dougherty	Jan 09, 2006 03:45 PM	Joe sent out an e-mail on how to setup the printer to everybody. All that needs to be done is clean up the 218a lab machine	Add Attachment
Tricia Flaherty	Jan 09, 2006 10:52 AM	Karen Brown(NS213) has called in this morning requesting to have printer hooked up	Add Attachment
Brad Dougherty	Jan 06, 2006 06:00 PM	People who still need the printer installed: Karen Brown, Jim Dyer, William Schoenfeld, and Dr. Myers.	Add Attachment
Brad Dougherty	Jan 06, 2006 05:59 PM	One of the lab machines is having OS problems. I'm working on it.	Add Attachment
Tricia Flaherty	Jan 06, 2006 09:28 AM	more info from Steve: Additional faculty users on NSB second floor: Jim Dyer - Chemistry adjunct Karen Brown - Earth Science adjunct	Add Attachment
Tricia Flaherty	Jan 05, 2006 03:31 PM	Excerpt of Steve's email which I will forward to Joe Crowe: Here are the following computers/faculty that will need the printer installed: NS218A computer lab (make water_boy, the default printer for all users in the lab) Taylor office (second floor NSB) Schoenfeld office(second floor NSB) Myers office(second floor NSB) Templeton office(second floor NSB) Chemistry adjunct Jim -can't remember his last name at the moment...next to templeton's office (second floor NSB) This should take care of it for now. Could you please have the techs move the old "Geo" laser printer to the far NE corner of the NS218 - main lab. There is a network connection on the counter, they can plug it in there as we work through the transition, that way folks can still use it if they want. thanks again, s.t.	Add Attachment
Tricia Flaherty	Jan 05, 2006 02:50 PM	They would like to keep old printer around fo awhile so don't take it away when installing new...Steve Taylor will be emailing me a list of faculty who will need to be setup with printer and I will forward that list on to techs when I get it	Add Attachment
Tricia Flaherty	Jan 05, 2006 12:40 PM	this is a new network printer install in NS218A that will need to be setup on multiple lab machines and may also need faculty connections (see Steve Taylor for a list) He would like to see this ready for the start of classes(Monday) Paul has done network setup and info as well as invoice are on printer in old TECH area	Add Attachment