Service Request Ticket - # 13156

Service Request Information

CONTACT Name Chisholm, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2006 04:04 PM
Department Phone 88541
Location Email chishola@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040966[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260U2SDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370
TECHS Submitted by Ronni Luchterhand Contact rluchte@wou.edu 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public
Entered by Date Memo
Andrew Gonzalez Jan 26, 2006 03:56 PM 
Mac delivered and printers setup.
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Andrew Gonzalez Jan 26, 2006 01:59 PM 
She'll be in her office ~2:30 to 3:30pm today.
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Joe Crowe Jan 25, 2006 05:59 PM 
It's the FP iMac by the 007 door.
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Joe Crowe Jan 25, 2006 05:58 PM 
Back from the store.  Imaged, named and in AD. 
Needs printers.
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Brad Dougherty Jan 13, 2006 04:45 PM 
We have retrieved the machine and have checked it
out. It seems that the hard-drive has failed and
will need to be taken to the Mac Store. I'll take
it tonight.
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Brian Smith Jan 13, 2006 03:28 PM 
picked up the system
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Brad Dougherty Jan 06, 2006 10:48 AM 
I called and left a message stating that we will
probably have to come in and take her machine and
have Apple fix it. I need to talk to Joe or Travis
and see what they want me to do.
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Ronni Luchterhand Jan 05, 2006 04:06 PM 
she was wondering about thte possibilty of 
getting a user's guide for her machine.  if you 
find one please take it to her
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Ronni Luchterhand Jan 05, 2006 04:05 PM 
she tried turning it off anf back on and it still 
doesn't work.  the computer is running on high 
fan mode by the sound of it and she cannot get it 
to work or login at all (she cannot get to a 
logon screen)
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