Service Request Ticket - # 13180

Service Request Information

CONTACT Name Palanuk, Dennis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2006 09:01 AM
Department Phone 88346
Location Email palanud@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030126[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 732LVG1 Location PDR

CPU Pentium 4-2.80Ghz


OS Software Office XP Pro (P0044157) (9/2003),installed Dynamica from www.math.uri.edu/Dynamica, this is shreware to supplement a text she is using

Wired NIC 00:07:E9:68:2F:9C

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jan 17, 2006 05:58 PM 
Prof Palanuk,
 
My technician, Brian, had left a message on the
10th detailing a possible solution to your issue.
(see below) I am following up with you to
determine if this are resolved or if you are still
unable to print.
 
 

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Date: January 11, 2006 At 08:16 Memo: called again
to check if it was working for him but got
voicemail Entered By: Brian Smith   

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Date: January 10, 2006 At 08:46 Memo: I called and
left a voicemail. It sounds like he is getting the
microsoft document image writer as his default
printer, I went over the steps to change the
default printer, however he may call back if it
doesn't work for him Entered By: Brian Smith   

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thanks,
 
Joe Crowe
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Brian Smith Jan 11, 2006 08:16 AM 
called again to check if it was working for him 
but got voicemail
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Brian Smith Jan 10, 2006 08:46 AM 
I called and left a voicemail.  It sounds like he 
is getting the microsoft document image writer as 
his default printer, I went over the steps to 
change the default printer, however he may call 
back if it doesn't work for him
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Audrey Macken Jan 09, 2006 09:03 AM 
He is having the problem where he tries to print 
and it comes up with "save as". He does that, but 
it just keeps coming back to "save as" rather 
than "print".
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