Service Request Ticket

Service Request Information

CONTACT	Name	Shell, Colleen	Date	Jan 09, 2006 01:18 PM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	shellc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050919 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	DXLMW81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522
	Wired NIC	00:12:3F:BF:A0:97

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	soukupm@wou.edu	88568

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Audrey Macken	Feb 08, 2006 08:02 AM	She called back this morning and it is still not working. She has tried several times.	Add Attachment
Joe Crowe	Feb 07, 2006 05:12 PM	I've flagged, closed and assigned to you.	Add Attachment
Joe Crowe	Feb 07, 2006 05:12 PM	Andy..this is a great use for the flagged attribute.	Add Attachment
Andrew Gonzalez	Feb 07, 2006 01:54 PM	Unistalled and reinstalled JInitiator. Afterwards Banner went to login the first time she tried. She said it usually does in the afternoon, not in the morning. So I'm going to leave this in the list, and if Banner isn't working for her tomorrow she'll call again.	Add Attachment
Michael Orr	Feb 07, 2006 08:24 AM	She clarified that Banner is not any better and that it's taking about 10 attempts to get logged in.	Add Attachment
Michael Orr	Feb 07, 2006 08:24 AM	She was calling again about Banner. said she's getti ng really frustrated with it. Also, her sound is evidently not working now.	Add Attachment
Paul Lambert	Jan 10, 2006 03:35 PM	banner works sporadically.	Add Attachment
Brian Smith	Jan 10, 2006 03:29 PM	called and it is now working for her	Add Attachment
Paul Lambert	Jan 10, 2006 03:29 PM	she can get into appts pro now. She was using the wrong login name. Still working on banner	Add Attachment