Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Jan 10, 2006 09:04 AM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050786 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	G5Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, Adobe Master CS4 Win from P0070829, Adobe Acrobat PRO Extended v9.0 WIN from P0070929
	Wired NIC	00:12:3F:95:42:92

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jan 11, 2006 12:39 PM	network printers added.	Add Attachment
Myron Hoeckle (Student)	Jan 11, 2006 12:29 PM	he has adobe acrobat pro 6.0 so v5 is not needed, illustrator v10 installed, pagemaker 7 installed, photoshop 7 installed, publisher 2003 from MS office 2k3 2002 not needed, as said eariler pro 6 is installed.	Add Attachment
Myron Hoeckle (Student)	Jan 11, 2006 12:05 PM	can work on it at 12:15	Add Attachment
Tricia Flaherty	Jan 10, 2006 02:25 PM	This is what his old machine had:Adobe Acrobat v5 from PO: P0040685, Adobe Illustrator v10 from PO: P0040685, Adobe Pagemaker v7 from PO:P0040685, Adobe Photoshop v7 from PO:P0040685, MS Publisher 2002 from PO:P0040685, Acrobat Pro from PO:P0043887	Add Attachment
Michael Orr	Jan 10, 2006 09:09 AM	He called back and gave us WOU number.	Add Attachment
Michael Orr	Jan 10, 2006 09:05 AM	Called and left message asking for WOU number.	Add Attachment