Service Request Ticket - # 13243

Service Request Information

CONTACT Name Hargreaves, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2006 10:53 AM
Department Humanities Division Phone 88764
Location Email hargred@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030653[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 4660Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:00:62

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact tdknabe@wou.edu 88925

Tracking

Entered by Date Memo
Troy Knabe
Email

Public
Entered by Date Memo
Troy Knabe Jan 11, 2006 12:24 PM 
Didn't need file restores, just how to fix
public_html file permissions issue.

Done.
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Joe Crowe Jan 11, 2006 12:07 PM 
I assigned this to you since it seems like it may
involve restores...
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Audrey Macken Jan 11, 2006 10:59 AM 
He called back to express the importance of 
getting this issue resolved. It is starting to 
affect his classes.
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Tricia Flaherty Jan 10, 2006 04:00 PM 
His original request was #13238 It somehow got 
put in as ASWOU Chief of Staff for contacthere is 
basic info from it:
Service Request:  Is having problems modifying 
his web page to link to his syllabus. His old 
page still works, but can't update  Date:  
January 10, 2006 At 10:28  Memo: Was told 
yesterday about the P drive, but is having issues 
getting the page updates to show on the web 
itself.  
Technician:  Michael Orr
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Michael Orr Jan 10, 2006 10:54 AM 
He also has a deleted file from his H drive that 
needs recovering if possible.
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Michael Orr Jan 10, 2006 10:53 AM 
There was a previous ticket about his P drive and 
web page editing issues but I can't find it in 
the queue and he doesn't have the number readily 
available.
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