Service Request Ticket - # 13366

Service Request Information

CONTACT Name Gamaney, Ligoy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2006 09:59 AM
Department Emeritus and Retired Faculty and Staff Phone 5033906431
Location Email gamanel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030728[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. H6F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047503, Acrobat Pro 6 from P0043887 moved from 930918 and upgraded to Acrobat Pro 7 from P0057687

Wired NIC 00:0C:F1:EA:0F:66

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Michael Orr Jan 17, 2006 10:07 AM 
This morning when he tried to log on to his 
computer it asked for a new password to log in. 
He made a new password but was using his old one 
for email. When he tried the new password it 
worked fine. Problem resolved.
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Michael Orr Jan 17, 2006 10:00 AM 
Says: "Authentication Failed, please re-enter 
your user name and password".
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