Service Request Ticket - # 13380

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2006 08:27 AM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050318[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 206R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:69

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

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Entered by Date Memo
Brian Smith Jan 18, 2006 04:01 PM 
he doesn't seem to have the problem anymore.  I 
did not want to have him restart right now in 
case it did not work.  If it continues to have 
problems he will call us tommorow.
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Audrey Macken Jan 18, 2006 09:32 AM 
He called back and will be available until 11 and 
from noon onward.
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Brian Smith Jan 18, 2006 08:58 AM 
called and left a message for him to call back 
with some hours that he will be in his office.
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Audrey Macken Jan 18, 2006 08:28 AM 
It says "The following files are missing or 
corrupt: windows system 32 config system."
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