Service Request Ticket - # 13401

Service Request Information

CONTACT Name Burke, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2006 04:19 PM
Department Phone 88818
Location Email burkem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020046[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description P0038489; LaserJet 4100DTN laser printer
Serial No. jplgc00056 Location PDR

Model C8052A Hostname
Notes 25 PPM, 150,000 duty cycle, NIC: 0001e66b3f8b Maintenance kit 12/2003 from P0045256 Ink/Toner Refill

Wired NIC 00:01:E6:6B:3F:8B

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jan 18, 2006 04:42 PM 
A jet direct reset (turn printer off and on) did
the trick!
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Michael Orr Jan 18, 2006 04:19 PM 
They can't cancel the print job. The printer says 
that it's processing page one of the document, 
but nothing's happening, they've been unable to 
clear the document from the printer.
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