Service Request Ticket - # 13431

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 20, 2006 01:50 PM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030595[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5B:47


TECHS Submitted by Ronni Luchterhand Contact rluchte@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Joe Crowe Feb 09, 2006 08:01 PM
Hi Debbie,
 
After working with several folks in UCS, we sent
this in as a bug to Sun.  Once they release a
patch, we will apply it to resolve this behavior.
 Unfortunatley, since this all relies on Sun to
release this patch, I have no timeline for you.
 
thanks,
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Travis Knabe Feb 07, 2006 10:33 AM
Come see me and we'll work on this together.
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Joe Crowe Jan 27, 2006 11:50 AM
This seems to be account based.  Troy and Andy
(tech) can do this.  Debbie Braun and I cannot. 
We've tested on multiple machines with different
browsers.
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Andrew Gonzalez Jan 27, 2006 10:12 AM
I am able to add multiple different addresses from
the same contact when sending mail.
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Andrew Gonzalez Jan 27, 2006 09:15 AM
Called Debbie. She tried using a different machine
but still had this problem. Asked if the alternate
email address was listed as the same type as the
primary in the edit contact screen, its not.
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Joe Crowe Jan 23, 2006 01:36 PM
He could on his PC with FF, I couldn't
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Joe Crowe Jan 23, 2006 01:20 PM
Troy could on Solaris
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Joe Crowe Jan 23, 2006 01:19 PM
I cannot do it either.
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Ronni Luchterhand Jan 20, 2006 01:52 PM
she is trying to send an email to two email 
addesses for one person, but everytime she tries 
to add the second address to the message the WOU 
account shows up a second time.  I tried it here 
on the helpdesk machine and was able to 
successfully add both addresses for one contact.  
She would like someone to take a look at this, 
but she expects it will suddenly start working as 
soon as you arrive.
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