Service Request Ticket - # 13471

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2006 08:29 AM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050318[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 206R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:69

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Brian Smith Jan 25, 2006 04:31 PM 
done.
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Audrey Macken Jan 25, 2006 10:26 AM 
He called back to check on the status.
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Andrew Gonzalez Jan 24, 2006 04:56 PM 
His machine is on my table. I tried making a
Windows boot cd, but somehow it turned out to be
DR-DOS, which is all in german. Gary needs his
comp back asap and I'm not working tomorrow.
Someones gonna have to take over on this.
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James Varieur Jan 24, 2006 02:07 PM 
Gary, called back to check his status, he is 
anxious to get his machine fixed because he is in 
the middle of writing Grants. I did not give a 
time frame but told him I would make a memo 
alerting anyone who reads it that he is needing 
this to be looked into.
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Michael Orr Jan 24, 2006 08:30 AM 
missing file shown as \windows\system32
\config\system   No specific file is listed.
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Michael Orr Jan 24, 2006 08:29 AM 
It did this about a week ago, but he rebooted a 
few times and it worked. This time it's not 
working.
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