Service Request Ticket

Service Request Information

CONTACT	Name	Pietrok, Paula	Date	Jan 25, 2006 01:07 PM
	Department	Health & Exercise Science	Phone	88177
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20031281 (opens in a new window)	Bldg/Room	NPE 115
	Service Tag	1ZYL051	Description	Inspiron 8600 Pentium M Processor
	Serial No.	1ZYL051	Location	John Carey for Digital game films
	CPU	Pentium M 2.0 GHz
	OS		Software	Office Pro 2003 from P0047790
	Wired NIC	00:90:96:B0:6C:4B
	Wireless NIC	00:0F:1F:18:1C:D5

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Andrew Gonzalez	Jan 26, 2006 02:15 PM	Myron changed the passwords to the standards. COMPLETED!	Add Attachment
Joan Guralnick	Jan 26, 2006 01:54 PM	I called the and Myron said he was on his wayto go take a look at it.	Add Attachment
Joan Guralnick	Jan 26, 2006 01:51 PM	The logins on the machine aren't working since the computer has been returned and she needs this machine to be working for an away trip tomorrow morning.	Add Attachment
Courtney Wehner	Jan 25, 2006 01:08 PM	They said that Myron came and worked on their DVD drive yesterday but today there is now different problems. They are leaving for Basketball game Friday and need the computer fixed so that they can take it with them. Thanks	Add Attachment