Service Request Ticket - # 13543

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2006 01:23 PM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030380[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 5100, Pentium 4, 2.66GHz, 15.0 SXGA+
Serial No. F730R31 Location PDR

CPU Pentium 4-2.66GHz


OS Unknown Software Microsoft Office 2003 Pro installed as Office XP Pro from P0045165

Wired NIC 00:0D:56:3C:B2:DD

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Mar 06, 2006 03:11 PM 
Swapped the video card....all is well.
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Joe Crowe Feb 28, 2006 02:25 PM 
I've ordered a CPU.  Both internal and external
display show gobbled characters and nothing else.
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Courtney Wehner Feb 02, 2006 09:12 AM 
she called back and was hoping that they could 
get the adapter back from the laptop that is 
being repaired so they can use it on another 
laptop until the broken on eis fixed. You can 
call her she said to let her know. THanks
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Myron Hoeckle (Student) Jan 31, 2006 01:55 PM 
joe will order a new motherboard.
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Myron Hoeckle (Student) Jan 26, 2006 05:03 PM 
it is taken apart and ready to test.
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Joan Guralnick Jan 26, 2006 01:24 PM 
This was reported to Linda and that is all the 
information they gave her.  If she can get more 
details she will call us back.
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