Service Request Ticket - # 13572

Service Request Information

CONTACT Name Dunkin, Sally   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2006 04:30 PM
Department Emeritus and Retired Faculty and Staff Phone
Location Email dunkins@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050783[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. B5Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700 upgraded to MS Office Pro Plus 2007 from P0074497, Contribute V3.0 Mac/Win from P0058699 oracle, bi query

Wired NIC 00:12:3F:95:42:2D


TECHS Submitted by Dylan Meyers Contact phoscey@yahoo.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Jan 27, 2006 05:00 PM
The file has been restored to a folder called
"restored" in the original folder.
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Dylan Meyers Jan 27, 2006 04:53 PM
She has been saving this file periodically over 
the last few days. One of her co-workers wanted 
to access the file over the network, but found 
that the file was empty upon inspection. When 
Sally was alerted to this, she tried opening the 
folder, only to find her side of things empty as 
well. She will be able to reproduce the 
information if necessary, but would like to know 
if this might happen again in the future, hence 
is her computer or network connection faulty. 
That being said, she would be appreciative if 
someone could recover the file. Also, the folder 
indicates that it is containing 14 killobytes, 
but nothing is to be seen upon opening it. She 
will be here until 5 today.
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