Service Request Ticket - # 13591

Service Request Information

CONTACT Name Shipley, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2006 11:25 AM
Department Phone 88209
Location Email shipleyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020508[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 8250, P4-3.06Ghz
Serial No. G12DG21 Location PDR

CPU Pentium 4-3.06Ghz


OS Unknown Software Office XP Pro from P0041415, Adobe Creative Suite Premium Win License from P0046543

Wired NIC 00:07:E9:E2:BA:7B

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Feb 02, 2006 11:35 AM 
the network didn't have everything installed to
work properly.  I reinstalled the pieces and it
works just fine now.
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Ronni Luchterhand Feb 02, 2006 11:21 AM 
heading over
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Ronni Luchterhand Feb 01, 2006 11:43 AM 
she has internet access, but no network access,
she has tried restarting the machine and i am
unable to remote access it. IP140.211.119.107
Dameware still wouldn't connect
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Audrey Macken Feb 01, 2006 10:50 AM 
She called just called back. She is no longer 
running her sequencer.
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Brad Dougherty Jan 30, 2006 12:34 PM 
She's running her sequencer today so she doesn't
want her connection to be messed with. Putting
this on hold until she calls us back.
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