Service Request Ticket - # 13633

Service Request Information

CONTACT Name Jackson, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2006 09:20 AM
Department Phone 88592
Location Email jacksonh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20010273[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description PO: P0032981; LaserJet 4100DTN
Serial No. USBNJ13199 Location PDR

Model Hostname marktwain.wou.edu
Notes NIC: 00-30-C1-31-D7-A3 maintenance Kit 12/2003 from P0045178 Ink/Toner Refill

Wired NIC 00:30:C1:31:D7:A3

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Feb 02, 2006 01:09 PM 
Reset the jet direct.
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Joe Crowe Feb 02, 2006 01:09 PM 
It wasn't the writing center printer.
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Joe Crowe Feb 01, 2006 02:49 PM 
Test page printed
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Joe Crowe Feb 01, 2006 02:48 PM 
I can ping it...
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Ronni Luchterhand Feb 01, 2006 10:01 AM 
tried calling, no answer
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Audrey Macken Feb 01, 2006 09:22 AM 
There are no error messages on the computer or 
printer. She has checked all connections and 
nothing seems amiss, the printer just isn't 
printing. She said it is acting, perhaps, as if 
the print command is not reaching the printer at 
all.
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