Service Request Ticket

Service Request Information

CONTACT	Name	Gaston, Cheryl	Date	Feb 02, 2006 04:38 PM
	Department		Phone	88803
	Location		Email	gastonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20031258 (opens in a new window)	Bldg/Room	COT 222
	Service Tag		Description	PowerBook G4-1.5GHz with 15.2inch display
	Serial No.	SW84241GLQW3	Location
	CPU	Unknown
	OS		Software	Office 2004 Pro from P0047748, Dreamweaver MX 2004 and Adobe Creative Suite Premium from P0047748(see newer version below), Macromedia Contribute 3 with Publishing Server from P0055202, Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Filemaker Pro v8 from P0056554 upgraded to V8.5 on P0058488
	Wired NIC	00:0D:93:C2:C9:DA
	Wireless NIC	00:0D:93:85:07:CE
	Bluetooth NIC	00:0D:93:0C:42:A4

TECHS	Submitted by	Ronni Luchterhand	Contact	rluchte@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Feb 06, 2006 02:10 PM	Laptop into Mac store	Add Attachment
Joe Crowe	Feb 03, 2006 12:01 PM	Finally...the HDD reports SMART status failing.	Add Attachment
Ronni Luchterhand	Feb 02, 2006 04:55 PM	the laptop is on my desk, next to the monitors	Add Attachment
Ronni Luchterhand	Feb 02, 2006 04:50 PM	i brought the laptop back to the office.	Add Attachment
Ronni Luchterhand	Feb 02, 2006 04:43 PM	others in the build have had problems with the network connection, she is wondering if it might be the network connection (we're trying to start it without network connection and it does the same thing)	Add Attachment
Ronni Luchterhand	Feb 02, 2006 04:39 PM	New error: black box w/ "You must restart your computer. Turn off by pressing the restart button." Now she only gets the square blinking apple face, it won't start up any more past that.	Add Attachment