Service Request Ticket - # 13665

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2006 09:18 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030829[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. g8f0y411 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320

Wired NIC 00:0C:F1:EA:0E:3C

TECHS Submitted by Ronni Luchterhand Contact rluchte@wou.edu 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public
Entered by Date Memo
Audrey Macken Feb 06, 2006 10:22 AM 
She called back and I transferred her to Myron.
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Andrew Gonzalez Feb 03, 2006 10:50 AM 
From her description over the phone it sounded
like it was just running very slowly. She said the
applications take a horendously long time to open
and sometimes she restarts the computer it takes
so long. Cleaned out the temp files etc. Thats
about all I can think to do, since there doesn't
appear to be anything wrong hardware or software wise.
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Ronni Luchterhand Feb 03, 2006 09:19 AM 
she says she has to try it 3-4 times before it
opens and then it doesn't work for very long. 
This is causing a stoppage in her work, she would
like this taken care of soon.  She says she has
called twice before for this PC and both times
nothing has been done but she calls back and we
have no record of the task.
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