Service Request Ticket - # 13666

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2006 09:35 AM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050191[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Intel Pentium M Processor 730
Serial No. 530BY71 Location PDR

CPU Pentium M 730 1.6GHz


OS Unknown Software

Wired NIC 00:12:3F:DE:17:BE

TECHS Submitted by Ronni Luchterhand Contact rluchte@wou.edu 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public
Entered by Date Memo
Andrew Gonzalez Feb 24, 2006 08:55 AM 
It's been a few days and he hasn't sent me
anything or called help desk, that I know of.
Unflagging.
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Andrew Gonzalez Feb 23, 2006 01:28 PM 
Roy emailed me back. Said he'd check with the
other staff if there were any other computers with
SPSS problems. I will close and flag this.
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Andrew Gonzalez Feb 21, 2006 04:11 PM 
I talked to Rick about the library laptop image.
He said the old ones had SPSS on them, but the
image for the new laptops (the Inspiron 6000's)
doesn't have SPSS. Perhaps Roy was refering to
other computers in the library. I emailed him with
the info and asked about other malfunctioning SPSS
machines.
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Joe Crowe Feb 21, 2006 12:04 PM 
I'm assigning thsi to you because it's old and
your in next.
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Ronni Luchterhand Feb 03, 2006 09:36 AM 
there are reports of other not working, but this
is the WOU# he had to give me.  The program
doesn't load.  Nothing happens except and error
message (he could tell me what the error said)
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