Service Request Ticket - # 13677

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2006 01:05 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040655[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 74T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751,Dreamweaver MX 2004,Publisher,Acrobat6 Pro Upgraded to Acrobat 7 Pro from P0057703 6/2006, PL/SQL developer, OmniPage Pro Office v. 14.0 #E709A-F00-14.0 from P0047841

Wired NIC 00:11:43:BB:12:CC

TECHS Submitted by Ronni Luchterhand Contact rluchte@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Feb 03, 2006 05:19 PM 
Should be done now...
 Add Attachment
Joe Crowe Feb 03, 2006 04:39 PM 
Fixed the profile...backweb is spyware...working
on that.
 Add Attachment
Ronni Luchterhand Feb 03, 2006 01:08 PM 
The other attachment is "Choose Profile:  Profile
Name: Sun Java System(dropdownmenu)" (Gives
options: OK, Cancel, Options>>)
 Add Attachment
Ronni Luchterhand Feb 03, 2006 01:07 PM 
"Back Web is unable to access its data directly. 
Either the data directory is invalid, unreachable,
or there is another instance of BackWeb accessing
it." (Gives option: Okay)
 Add Attachment
Ronni Luchterhand Feb 03, 2006 01:06 PM 
Attached are two "error" messages that I now
receive on start-up. The outlookerror is a screen
that comes up whenever I start Outlook. It is
annoying because it becomes buried under other
screens and I have to minimize things in order to
get to it to click on it to open Outlook. Can
someone help me with these please?
 
My machine is 20040655[Edit Inv].
 
Thank you.
 
Jan Carlson, Administrative Program Assistant
 Add Attachment