Service Request Ticket

Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Feb 06, 2006 02:33 PM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030784 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Stella V.9 from P0080068.
	Wired NIC	00:0C:F1:EA:01:87

TECHS	Submitted by	James Varieur	Contact	specialdoug@hotmail.com	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Feb 09, 2006 02:19 PM	hardware installed.	Add Attachment
Myron Hoeckle (Student)	Feb 09, 2006 01:30 PM	they need to update the software.	Add Attachment
Ronni Luchterhand	Feb 08, 2006 10:55 AM	I could not figure out what's going on. I installed the info and gave Piper admin access and it still wouldn't work. She said that Myron and Andy had set up the others, you got any info that might help?	Add Attachment
Ronni Luchterhand	Feb 08, 2006 10:19 AM	heading over	Add Attachment
Joe Crowe	Feb 08, 2006 09:03 AM	I want to make sure that we go over and find someone. Do not wait for a callback. NS nearly always has someone that can let us in.	Add Attachment
Brad Dougherty	Feb 06, 2006 02:40 PM	Left a message. Waiting for callback.	Add Attachment
James Varieur	Feb 06, 2006 02:36 PM	The software that they are running is Motic images for the microscope. The computer says need to reinstall hardware, The microscope they had broke so they sent it back and now can not plug and play the new one. They have 5 others in the class and only this one is not working.	Add Attachment