Service Request Ticket - # 13705

Service Request Information

CONTACT Name Burke, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2006 03:02 PM
Department Phone 88818
Location Email burkem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020265[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description P0039084; Color LaserJet 4600DTN
Serial No. SJPAKF12113 Location PDR

Model C9662A#ABA Hostname
Notes 17PPM Ink/Toner Refill

Wired NIC 00:01:E6:85:EE:E6

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact thompsr@wou.edu 88071

Tracking

Entered by Date Memo
Rick Thompson
Email

Public
Entered by Date Memo
Rick Thompson Mar 01, 2006 12:26 PM 
This issue is a mystery as some users can and 
some cannot.  Suggest they restart the computer 
and try again.
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Joe Crowe Feb 23, 2006 02:54 PM 
Rick, Can you verify that you cannot print to the
color printer from the machine (wou# below).  The
color printer itself is fine.  Those machines
(Michelle Burke can point out the others) may just
need to be reghosted.
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Courtney Wehner Feb 23, 2006 11:38 AM 
I reopened this because they called back and said 
that this printer is still not printing 
correctly. It will not print for a section of 
four computers. The WOU#20020574[Edit Inv] is one of those 
computers in the library that it won't print from.
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James Varieur Feb 06, 2006 03:04 PM 
Student worker Janet called, When sending jobs to
this printer they get the above error message.
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