Service Request Ticket

Service Request Information

CONTACT	Name	James, Kate	Date	Feb 08, 2006 01:39 PM
	Department	Center for Academic Innovation	Phone	88831
	Location		Email	jamesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031286 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 P4 2.8GHz
	Serial No.	F4JQ051	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office from P0047835
	Wired NIC	00:0C:F1:E7:C3:79

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Feb 16, 2006 09:11 AM	done	Add Attachment
Tricia Flaherty	Feb 15, 2006 09:21 AM	I have invoiced to maintenance a new Natural Keyboard elite for her since she bought the other one only 6 months ago from our stock. Please remember to test all bad keyboard and mice before throwing out.	Add Attachment
Brian Smith	Feb 13, 2006 09:14 AM	done.	Add Attachment
Courtney Wehner	Feb 09, 2006 09:02 AM	She called back and said that anytime is fine to come and get the keypad. It is unplugged on her desk. She would like the same kind of keypad for her replacment. She is using a diff. keypad now until a repacement can be given to her. Thanks	Add Attachment
Brian Smith	Feb 08, 2006 04:43 PM	called and left a VM. She may call back with some times that she will be available in her office over the next couple of days.	Add Attachment
Courtney Wehner	Feb 08, 2006 01:43 PM	She called back and said that there are more letter keys not working now; the x and z also.	Add Attachment
Courtney Wehner	Feb 08, 2006 01:40 PM	She said you should call first she is in and out all day. She will not be there at all tomorrow. Thanks	Add Attachment