Service Request Ticket

Service Request Information

CONTACT	Name	McDonald, David	Date	Feb 13, 2006 10:48 AM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050899 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Pentium M, 1.73GHz/2MB Cache/533MHz
	Serial No.	GHPMR81	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	Office Pro 2003 from P0055324,
	Wired NIC	00:14:22:DD:AA:13
	Wireless NIC	00:13:CE:46:81:0E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Feb 13, 2006 04:06 PM	I setup his printers and treo. Task completed.	Add Attachment
Tricia Flaherty	Feb 13, 2006 02:49 PM	He also would like to get attached to Admissions Office Printer and mentioned issue with mouse jumping screens when unattended I'm looking at the Matrox video card info to see if it is a setting issue	Add Attachment
Brad Dougherty	Feb 13, 2006 02:29 PM	Called and left a message.	Add Attachment
Tricia Flaherty	Feb 13, 2006 10:54 AM	He was using a desktop in the Main Admissions office for a while and had Outlook and Palm Sync hooked to it but now is using an Inspiron 6000 laptop as his primary station in his New office which is at the top of the staircase by the elevator and Int'l Admissions Office. He is Available from 2pm to 4pm today MONDAY February 13th This is the new Dean of Admissions so it is a higher priority task and we need to get this done for him ASAP Thank you	Add Attachment