Service Request Ticket - # 13823

Service Request Ticket - # 13823

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Service Request Information

CONTACT	Name	Burke, Michele	Date	Feb 13, 2006 08:34 PM
	Department		Phone	88818
	Location		Email	burkem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020697 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	3F55X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photoshopv 7 from P0042186, Macromedia Dreamweaver MX from P0042204
	Wired NIC	00:07:E9:78:5A:FA

TECHS	Submitted by	Adam Bates	Contact	abates@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Feb 23, 2006 02:20 PM	default printer was not available.	Add Attachment
Myron Hoeckle (Student)	Feb 23, 2006 02:08 PM	on location.	Add Attachment
Myron Hoeckle (Student)	Feb 23, 2006 01:55 PM	check back at 2:00 pm	Add Attachment
Myron Hoeckle (Student)	Feb 23, 2006 11:41 AM	called to let her know that she should be there to fully see the problem instead of he said she said, so I can really try to fix the problem.	Add Attachment
Courtney Wehner	Feb 22, 2006 02:37 PM	She called back and said that there is still one student worker who cannot print the pdf's. Everyone else can from that computer except her. The username that she is using is: "aclaibo" Her name is Amy.	Add Attachment
Myron Hoeckle (Student)	Feb 21, 2006 01:54 PM	profiles deleted.	Add Attachment
Joe Crowe	Feb 20, 2006 11:57 AM	Well 2 profiles: pmonnet and aclaibo	Add Attachment
Joe Crowe	Feb 20, 2006 11:56 AM	Please delete her profile on the machine.	Add Attachment
James Varieur	Feb 18, 2006 10:55 AM	Actually one other student worker has this issue. Pami Monnette ,V00176317, pmonnet.	Add Attachment
Audrey Macken	Feb 16, 2006 04:34 PM	The printer message only comes up for this particular employee. Michelle has tried herself with this employee's login and gets the same result. No one else has this issue. Employee info is aclaibo, V00180971. She will not be working again until next Tuesday.	Add Attachment
Audrey Macken	Feb 15, 2006 10:50 AM	She called back about this and said that she first needs to work with the student who was having this problem to make sure they were doing it right. She will call back if there are further problems.	Add Attachment