Service Request Ticket - # 13877

Service Request Ticket - # 13877

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Worley, Aaron	Date	Feb 16, 2006 11:39 AM
	Department		Phone	88514
	Location		Email	worleya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010705 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4400, Pentium 4-1.6Ghz
	Serial No.	HGT7F11	Location	PDR
	CPU	Pentium 4-1.6GHz
	OS	Unknown	Software	Office XP Pro from P0037073,MS Office Pro 2003 from P0052634
	Wired NIC	00:02:B3:A6:76:E1

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Mar 07, 2006 04:56 PM	delievered.	Add Attachment
Myron Hoeckle (Student)	Mar 07, 2006 02:24 PM	sophos installed.	Add Attachment
Myron Hoeckle (Student)	Mar 07, 2006 01:51 PM	updating the machine now.	Add Attachment
Myron Hoeckle (Student)	Mar 07, 2006 01:33 PM	ghosted.	Add Attachment
Myron Hoeckle (Student)	Mar 02, 2006 02:43 PM	don't grab it until we can get it back to him in the same day.	Add Attachment
Jonathan Guillen	Mar 02, 2006 01:50 PM	Aaron called saying he was ready to have his pass number ghosted	Add Attachment
Myron Hoeckle (Student)	Mar 01, 2006 01:16 PM	not much more we can do short of ghosting his machine.	Add Attachment
Myron Hoeckle (Student)	Feb 28, 2006 04:20 PM	used regcleaner... regedited all the data values and keys with all CEO software and trashed both directories and it still says it is installed on the HDD... I suggest ghost.	Add Attachment
James Varieur	Feb 28, 2006 01:19 PM	Called back he said we took the old program off his computer and did not install the new version. Now he is without the New version and no longer has his old version. Now he can not do the work he needed to do.	Add Attachment
Audrey Macken	Feb 27, 2006 08:21 AM	Called again to check the status, also wanted to speak to Travis about the program. Transferred him to his voicemail.	Add Attachment
Jonathan Guillen	Feb 21, 2006 03:33 PM	Aaron called again to query about the progress on his request. Let him know that the techs are still working on it.	Add Attachment
Brad Dougherty	Feb 20, 2006 02:31 PM	The app is made by CEO Software.	Add Attachment
Audrey Macken	Feb 20, 2006 09:14 AM	He called back to clarify that he needs an update, not to have the program installed.	Add Attachment
Brad Dougherty	Feb 17, 2006 02:40 PM	This is already installed on his machine. I called and left a message asking for more information.	Add Attachment