Service Request Ticket - # 13913

Service Request Information

CONTACT Name Perkins, Portia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2006 07:35 AM
Department Computer Science Division Phone 88480
Location Email perkinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040678[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. h1t8z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:0F:08

TECHS Submitted by Chris Woolston Contact cwoolst@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Feb 23, 2006 08:33 AM 
done
 Add Attachment
Myron Hoeckle (Student) Feb 22, 2006 01:31 PM 
ghosted.
 Add Attachment
Brian Smith Feb 21, 2006 03:41 PM 
I believe that this machine will need to be
reghosted.  I am unable to get into "network
connections" even after I have uninstalled the
network card.  I tried giving both portia and
Rhonda a call but got a voicemail at the same time.
 Add Attachment
Brian Smith Feb 21, 2006 09:11 AM 
I was unable to figure out what the problem is. 
It seems that when you try to log onto MASH it
locks up during "applying computer settings,"
however you can log on locally without a problem.
 I have brought the computer to the tech inbox and
will attach this to it.
 Add Attachment