Service Request Ticket

Service Request Information

CONTACT	Name	Summers, Jill	Date	Feb 22, 2006 09:47 AM
	Department	Bookstore	Phone	88300
	Location		Email	summersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010805 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4400, Pentium 4-1.7Ghz
	Serial No.	10WGJ11	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro 2003 from P0052634, Microsoft Publisher, Schedular Plus, Optimum Settings 2, Adobe Pagemaker 6.5, Filemaker Pro 5.0, PageMaker 7.0 (P0043887), Label Matrixv7 (P0047440)
	Wired NIC	00:02:B3:AA:8D:8A

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Feb 22, 2006 05:57 PM	It was just the googelpopup	Add Attachment
Travis Knabe	Feb 22, 2006 09:53 AM	Joe: This is a user specific issue. In the past the issue was due to a pop-up blocker. They're saying this person has disabled all the pop-up blockers. The student's name is Renee Miller I'd like to see if we could get over there during her 4-7 shift today. If not definately Friday.	Add Attachment
Audrey Macken	Feb 22, 2006 09:49 AM	The student that is having this problem will be working today 4-7pm and Friday 8-10am. She said they can access it just fine on her computer, its just the info desk computer that is having this problelm.	Add Attachment