Service Request Ticket - # 13957

Service Request Information

CONTACT Name Hughes, Chloe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2006 02:46 PM
Department Education & Leadership Phone 88781
Location Email hughesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20030411[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location PDR

CPU Pentium M-1.40GHz


OS Unknown Software MS Office 2003 Pro from P0045604 installed as Office XP Pro, Install Acrobat Pro 6 from P0050699

Wired NIC 00:0D:56:79:3C:D9


Wireless NIC 00:90:4B:1F:A5:6D


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public

Entered by Date Memo
Ronni Luchterhand Feb 27, 2006 11:32 AM
they're going to buy a new mouse...  she's going
to contact Kris Dalton to have a purchase request
put in.  closing task
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Ronni Luchterhand Feb 27, 2006 11:25 AM
Brief Description updated.  Previous: She is
having problems opening attachments in her
e-mails. She clicks on them and nothing shows up.
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Courtney Wehner Feb 27, 2006 11:11 AM
I reopened this because she called back and said 
that the scoll wheel on her mouse itself will not 
work. 
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Ronni Luchterhand Feb 27, 2006 09:56 AM
loaded firefox, changed mouse setting and left her
a note with SR# if she wishes to reopen request.
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Courtney Wehner Feb 22, 2006 02:51 PM
Not every e-mail with an attachment does this. 
just every once in awhile. Ther eis no pattern, 
it is not any certain e-mail. Her mouse is also 
not working properly. It drags slow and she 
thinks it is just old. She has tried to clean it 
but it still is not working well. She would like 
either a new mouse, or it repaired she said. 
Thanks
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