Service Request Ticket - # 13958

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2006 08:14 AM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
Serial No. 5V30T51 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730

Wired NIC 00:0F:1F:C7:AC:51


Wireless NIC 00:0E:35:76:4A:43

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Feb 27, 2006 03:31 PM 
Delivered.
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Joe Crowe Feb 24, 2006 02:38 PM 
Ordered a hdd replacement
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Andrew Gonzalez Feb 23, 2006 03:05 PM 
The hard drive is toast. Joe I'm putting this
under you, for the warranty thing ya know. It's in
the inbox, has sticky note on it.
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Andrew Gonzalez Feb 23, 2006 02:33 PM 
Whoops! He called back saying the laptop was
already in 009...Why was there no note of it! Now
I look foolish!
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Andrew Gonzalez Feb 23, 2006 01:39 PM 
Left a VM asking for time he'd be available.
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Courtney Wehner Feb 23, 2006 08:16 AM 
"Has no hard drive." He would like to be updated, 
this laptop is very important to him. You can 
leave a voicemail at the above ext. Thanks
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