Service Request Ticket

Service Request Information

CONTACT	Name	Ikeda, Su	Date	Feb 23, 2006 09:08 AM
	Department		Phone	88550
	Location		Email	ikedas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030733 (opens in a new window)	Bldg/Room	APSC was SEP 201
	Service Tag	J3F0Y41	Description	Dimension 4600, P4-2.80GHz
	Serial No.	J3F0Y41	Location	UNK
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Acrobat Pro v6.0 from P0051317 transfered to W#20071244 for Sheree Soalrio Aug2008
	Wired NIC	00:0C:F1:EA:3A:17

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	guralnij@wou.edu	88646

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Joan Guralnick	Feb 23, 2006 11:54 AM	Su called back to say that the time were an hour off. I walked over and explained how she could change the time zones.	Add Attachment
Joan Guralnick	Feb 23, 2006 11:12 AM	I spoke with travis and he said to refer them to sundown.wou.edu:82. I relayed this info to Su. She said she didn't see it as a solution. I explained that they were aware that there was a problem and that they were working on it and this was what she could use in the mean time.	Add Attachment
Courtney Wehner	Feb 23, 2006 09:09 AM	"Create child method returned null" Sue called this in because she said that Beth does not know anything about computers and Sue is trying to help her. Sue said to call her back first.	Add Attachment