Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Feb 27, 2006 08:39 AM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040655 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	74T8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751,Dreamweaver MX 2004,Publisher,Acrobat6 Pro Upgraded to Acrobat 7 Pro from P0057703 6/2006, PL/SQL developer, OmniPage Pro Office v. 14.0 #E709A-F00-14.0 from P0047841
	Wired NIC	00:11:43:BB:12:CC

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Feb 27, 2006 11:44 AM	Joe found a setting in the mail prefs that needed to be set. Task completed.	Add Attachment
Brad Dougherty	Feb 27, 2006 11:12 AM	Called and left a message.	Add Attachment
Audrey Macken	Feb 27, 2006 08:44 AM	The email is in the "created SR" folder for the helpdesk email.	Add Attachment
Audrey Macken	Feb 27, 2006 08:42 AM	A message keeps coming up every time I open Outlook. I haven't always had to do this. Can someone tell me how to get rid of it? A screenprint of the message is attached. Thank you. My computer is 20040655. Jan Carlson, Administrative Program Assistant Office of Human Resources, Admin. 206C Western Oregon University 345 N. Monmouth Ave. Monmouth, OR 97361 Phone: 503-838-8631 Fax: 503-838-8144 EMail: carlsonj@wou.edu Web: www.wou.edu/hr The message says "choose profile" at the top, then, below, says "Sun Java", but it looks like there is an option to pick something else.	Add Attachment