Service Request Ticket

Service Request Information

CONTACT	Name	Boespflug, Randy	Date	Feb 28, 2006 11:14 AM
	Department		Phone	88313
	Location		Email	boespflugr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050991 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	1QPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627
	Wired NIC	00:12:3F:CD:60:35

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Mar 02, 2006 03:51 PM	detailed message sent, any more questions or problems he'll call/write back	Add Attachment
Ronni Luchterhand	Mar 02, 2006 03:45 PM	got WOU#, took care of email thing (I think) sending an email to him to let him know and to call us back if it still isn't the way he wants it. Will also let him know that the pigtails is for if he ever gets a second monitor	Add Attachment
Ronni Luchterhand	Mar 02, 2006 03:34 PM	called back, he's out sick	Add Attachment
Myron Hoeckle (Student)	Feb 28, 2006 04:45 PM	he will call back... sometime.	Add Attachment
Myron Hoeckle (Student)	Feb 28, 2006 04:45 PM	called he was with a student.	Add Attachment
Courtney Wehner	Feb 28, 2006 11:16 AM	He is not sure if it was for his use, or left there by accident. He also would like someone to help him get school e-mail as his home page. Thanks	Add Attachment