Service Request Ticket - # 14074

Service Request Information

CONTACT Name Walters, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2006 08:13 AM
Department Phone 88415
Location Email waltersn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. BPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:E7

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Mar 02, 2006 09:59 AM 
Returned.
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Brian Smith Mar 02, 2006 09:23 AM 
I have ghosted it and it is ready to be delivered,
it is in the tech outbox.
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Brian Smith Mar 02, 2006 08:32 AM 
obviously it is a registry problem.  Last known
good did not work.  Nathan said that he did not
have any data stored to the local hard drive, so
rather than take the time to recover the registry,
a reghost seems more prudent.
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Courtney Wehner Mar 02, 2006 08:14 AM 
..dumped all physical memory." He needs this 
computer to do his job he said and so I put it to 
high priority because he is in the AD office. 
Thanks.
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