Service Request Ticket - # 14076

Service Request Information

CONTACT Name Braza, Jerry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2006 09:37 AM
Department Health & Exercise Science Phone 88253
Location Email brazaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030370[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location PDR

CPU Pentium 4-2.66GHz


OS Unknown Software Office Pro 2003 from P0045113 installed as Office XP Pro

Wired NIC 00:0D:56:3B:8A:81

TECHS Submitted by Joe Crowe Contact crowej@wou.edu 88955
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

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Entered by Date Memo
Joe Crowe Mar 08, 2006 12:32 PM 
Told him his other laptop is ready.  Also told him
to plug in his other laptop to the network.
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James Varieur Mar 07, 2006 01:30 PM 
Jerry says he can not get on line with 20030370[Edit Inv]. 
It says "Mash not available"  He had a student 
try to log on and they could not, he also can not 
log in.
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Joe Crowe Mar 03, 2006 04:02 PM 
both done...One had a nasty virus.
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Ronni Luchterhand Mar 03, 2006 01:24 PM 
Second laptop: 20030370[Edit Inv] -- needed anti-virus and 
updates as well (they would like them back by 
monday afternoon because the machines are needed 
for a class tuesday.)  Will put second laptop 
with first.
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Joe Crowe Mar 02, 2006 10:11 AM 
Laptop is at the hardware station.  I'm
uninstalling NAv and running SP2.
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