Service Request Ticket - # 14085

Service Request Information

CONTACT Name Fox, Marcella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2006 01:58 PM
Department Phone 88699
Location Email foxm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030733[Edit Inv] (opens in a new window) Bldg/Room APSC was SEP 201
Service Tag J3F0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. J3F0Y41 Location UNK

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Acrobat Pro v6.0 from P0051317 transfered to W#20071244 for Sheree Soalrio Aug2008

Wired NIC 00:0C:F1:EA:3A:17

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Mar 03, 2006 09:51 AM 
gave her admin rights, seems fixed
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Ronni Luchterhand Mar 03, 2006 09:42 AM 
she contacted the company...  they found that it 
looks like the error is occuring at the file 
level.  She has read-only access to the file.  
Checkmark was gray but she was able to unclick it 
and she is going to try the program again and 
call us back to let us know whats going on
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Jonathan Guillen Mar 02, 2006 01:59 PM 
It throws multiple errors.
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