Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Mar 02, 2006 03:56 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030018 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex SX260 Ultra Small: Intel P4
	Serial No.	8VQL431	Location	PDR
	CPU	Pentium 4-2.0GHz
	OS	Unknown	Software	Office XP Pro P0043887
	Wired NIC	00:0B:DB:47:91:DD

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Mar 03, 2006 04:36 PM	done.	Add Attachment
Ronni Luchterhand	Mar 02, 2006 04:24 PM	machine is back at the left ghost station. (Please note, the power brick there is the onw it goes with and needs to stay with the machine.) I was unable to load from USB floppy, wasn't choice, didn't show up in BIOS either. Could feasibly use a CD. Computer is back there, that is as far as I got with it.	Add Attachment
Ronni Luchterhand	Mar 02, 2006 04:15 PM	Blue Screen of Death: computer starts to boot, we see the Windows screen then it pauses, goes to blue with message: cannot mount disk. Does the same thing to normal, last known good, and (basic) safe mode. Brought machine back to office. Probably going to have to ghost it (assuming the HD isn't broken).	Add Attachment
Audrey Macken	Mar 02, 2006 03:57 PM	Nathan called and asked that a tech go check this out. Ronni said she would go check it out.	Add Attachment