Service Request Ticket - # 14100

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2006 10:24 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051015[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. dwjyh91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0056345

Wired NIC 00:13:72:B3:68:BA

TECHS Submitted by Ronni Luchterhand Contact rluchte@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Mar 03, 2006 02:10 PM 
She says its working fine now.
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Brad Dougherty Mar 03, 2006 12:25 PM 
I took a look at her machine and it looks like the
banner app is loading fine so the problem probably
needs to be passed on to the banner team. I'll
give Mona a call back when she gets back from lunch.
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Ronni Luchterhand Mar 03, 2006 10:30 AM 
she is going to try it in firefox, and she would 
like a call before anyone heads over
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Ronni Luchterhand Mar 03, 2006 10:25 AM 
we had cleared the cache and she could see the 
login, but it won't let her back in.  She had 
that same problem before.  yesterday she just 
kept trying to relogin and after about 10 times 
it finally worked
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