I took both back to my office and ghosted them.  
One went to Shaun and the other went back to the 
library.  I have informed them of the outcome 
and that the one to Shaun will be tested.

Ref station 45 (200205758).
Print dialogue box does not show printers, only 
choices in drop down menu are "microsoft document 
image writer" and "pdf creator." Desktop is 
blank, network drives do not show. Service Desk 
said this may be a problem with the patron's 
profile not loading on that workstation. Patron 
is able to log on and work successfully at 
another workstation. I gave patron's username and 
v# to the Service desk. We did a hard reboot 
three or four times. Student worker tries to log 
on and gets a message that says "windows can't 
load the user's profile but has logged you on 
with a default profile for the system. Not enough 
disk space, insufficient system resources. Exit 
to complete." then it goes back to the blank 
desktop with only the start menu and the trash 
icon. Icons under start menu don't look like 
ours. 

Ref station 44 (20020556).
Occuring at the same time as situation described 
above, message on screen is "Microsoft checking 
file system on C. The type of the file system is 
NTFS. One of your disks needs to be checked for 
consistency....." and process keeps repeating. 
Hard reboot does not change the message.

Multiple instances of missing network drives that 
reappear after rebooting. One patron trying to 
open word doc gets message that says "doc locked 
by UCS...open read only?"

I Called the Service Desk to see if there is some 
kind of remote work taking place that might be 
affecting the network. 

Tracking number = 14104.