Service Request Ticket - # 14142

Service Request Information

CONTACT Name Hill, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2006 03:22 PM
Department College of Liberal Arts and Sciences Phone 88271
Location Email hillk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20010616[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude C400 PIII-1.2GHZ
Serial No. JCFY811 Location PDR

CPU Pentium III-1.20GHz


OS Unknown Software MS Office XP Pro (P0036717)

Wired NIC 00:06:5B:02:D7:B0

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Mar 06, 2006 04:16 PM 
Done.
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James Varieur Mar 06, 2006 03:29 PM 
Called tech phone. Brad said he would head over.
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James Varieur Mar 06, 2006 03:25 PM 
 When she clicks on internet explorer the  
computer tries to dial up. I think they need to 
have it set up because she called earlier about 
something else and needed help, then they didn't, 
now they do again.
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