Service Request Ticket

Service Request Information

CONTACT	Name	Shell, Colleen	Date	Mar 07, 2006 08:09 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	shellc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050919 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	DXLMW81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522
	Wired NIC	00:12:3F:BF:A0:97

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Mar 08, 2006 08:16 AM	There may have been a misscommunication somewhere, apparently Mike took care of this himself.	Add Attachment
Brian Smith	Mar 07, 2006 09:14 AM	Mike did not come over. I will look into this more later today.	Add Attachment
Brian Smith	Mar 07, 2006 08:26 AM	apparently the new JINIT was not working for her correctly, I have called Mike and he will be showing me how to install it on computers that it would not normally work on. I will write a tapioca article.	Add Attachment
Brian Smith	Mar 07, 2006 08:22 AM	This is actually a problem with the Banner webpage itself. The shortcut is on her machine, however the link that she used to use (SIS JINIT 13121) is missing.	Add Attachment
Michael Orr	Mar 07, 2006 08:11 AM	She said that Michael Soukup had fixed her computer last time she was having problems and that she thinks this problem was caused by the fix somehow. She said the shortcut she was using to log into Banner is no longer available.	Add Attachment
Michael Orr	Mar 07, 2006 08:10 AM	I think her machine was reghosted and now her shortcuts are gone, but I couldn't quite figure it out for sure from what she's saying. I think she just needs help getting her shortcuts set up to get into Banner.	Add Attachment