Service Request Ticket

Service Request Information

CONTACT	Name	Lowe, Benedict	Date	Mar 07, 2006 10:25 AM
	Department	Social Science	Phone	88545
	Location		Email	loweb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030766 (opens in a new window)	Bldg/Room	UNK
	Service Tag	5WC0Y41	Description	Dimension 4600, P4-2.80GHz
	Serial No.	5WC0Y41	Location
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, DreamweaverMX 2004 from Poo49831, InDesign CS v3 w/pagemaker plugin pack from P0049831,
	Wired NIC	00:0C:F1:EA:1F:D0

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	agonzal@wou.edu	88925

Entered by	Date	Memo
Andrew Gonzalez			Email Public
Entered by	Date	Memo
Andrew Gonzalez	Mar 07, 2006 02:55 PM	Called him, said he'd try logging in to a machine other than his office machine, and would call back if he couldn't see his H: drive. It's been about 20 minutes, he hasn't called back. I'm going to mark this as complete.	Add Attachment
Joe Crowe	Mar 07, 2006 11:26 AM	Called him...	Add Attachment
Joe Crowe	Mar 07, 2006 11:26 AM	hmmm...the WOU number is for a student machine....	Add Attachment
Michael Orr	Mar 07, 2006 10:25 AM	He needs access to his H drive for powerpoints for classes.	Add Attachment
Michael Orr	Mar 07, 2006 10:25 AM	He was able to get on his H drive in his office about an hour ago, but now he hasn't been able to on classroom computers or the main office computer.	Add Attachment