Service Request Ticket - # 14165

Service Request Information

CONTACT Name Walters, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2006 08:07 AM
Department Phone 88415
Location Email waltersn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. BPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:E7

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public
Entered by Date Memo
Andrew Gonzalez Mar 10, 2006 08:58 AM 
Kicked it to the domain, named it. Put the
appropriate shortcuts on the desktop (banner, mail).
Delivered.
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Joe Crowe Mar 09, 2006 06:05 PM 
it's in the tech in box...
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Joe Crowe Mar 09, 2006 05:43 PM 
Myron ghosted it...
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Joe Crowe Mar 08, 2006 01:08 PM 
I've ordered a replacement disk
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Brian Smith Mar 08, 2006 09:50 AM 
I have put it in the warranty items bin and have
assigned it to joe.
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Brian Smith Mar 08, 2006 09:50 AM 
I ran the built in hard drive diagnostic and it
failed with a code 7.  Dell website forums state
that code 7 represents bad tracks or secters and
to order a new drive.
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Brian Smith Mar 08, 2006 08:41 AM 
he was in a meeting and there was nobody there to
that had a key to the office.
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Brian Smith Mar 08, 2006 08:37 AM 
On it
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Audrey Macken Mar 08, 2006 08:08 AM 
Windowss could not start because the following 
files are missing or corrupt. windows/system 
32/config/system
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