Service Request Ticket

Service Request Information

CONTACT	Name	Young, Niki	Date	Mar 13, 2006 08:39 AM
	Department	Center for Academic Innovation	Phone	88895
	Location		Email	youngn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040961 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
	Serial No.	8YM3Q71	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0053370
	Wired NIC	00:12:3F:D8:99:6F
	Wireless NIC	00:12:F0:88:A8:0B

TECHS	Submitted by	Brian Smith	Contact	bsmith2@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Mar 13, 2006 03:32 PM	I have ordered a replacement	Add Attachment
Joe Crowe	Mar 13, 2006 02:35 PM	I have it all cleaned out. Only the trackpad is non-functional...	Add Attachment
Brian Smith	Mar 13, 2006 09:11 AM	I have put the lap top into the warranty items box. I have not tried to start the computer, the hard drive bay had a lot of coffee in it, so I did not put the hard drive back in. The hard drive is sitting on top of the lap top and the bag is under the grey desk.	Add Attachment
Brian Smith	Mar 13, 2006 08:54 AM	I was able to get the files that she wanted off of the hard drive. She is going to be out of her office for most of the day, however she would be interested in a thin client as a replacement until her laptop is fixed. She will be in her office from 2 to 5.	Add Attachment
Brian Smith	Mar 13, 2006 08:40 AM	I have taken the hard drive out, and while the sled is covered in coffee the hard drive itself looks fine.	Add Attachment